Terms and Conditions



Important Notice for High-Value International Wine Orders:

For certain countries, including the US and Australia, duties and taxes are based on the shipment's value. Occasionally, the final shipping cost for high-value orders may exceed the estimate provided during checkout. If this rare situation occurs, we will email you with the correct rates, giving you the option to proceed or request a refund. For an accurate shipping quote before placing your order, please email office@herzog.co.nz. Thank you for your understanding.

Chargeback Policy

To protect against fraud, we do not accept chargebacks on any orders. By completing a purchase, you agree to our terms and conditions, including this chargeback policy. If you have any questions or concerns regarding your order, please contact us directly so we can assist you.




With our Wine Ambassadors:

  • Cancellations: 48-hour notice required for a full refund.
  • Age Requirement: All guests must be 18 or older.
  • Payment: Due at booking time.

With the Herzog's:

  • Cancellations: 10 working days' notice required for a full refund.
  • Age Requirement: All guests must be 18 or older.
  • Payment: Payable upon our confirmation.

Please arrive on time. Late arrivals may shorten your reserved time or result in unavailability. 

Hans Herzog Estate reserves the right to cancel any private experiences if they cannot be undertaken safely or for other reasons. In such cases, we will reschedule your experience, provide a voucher, or refund all monies paid. Please provide contact information for any necessary communication on the day of the experience.


Booking Policy & Payment Terms:

Payment: Full payment is required at the time of reservation to secure your accommodation.

  • Public Holidays: Check-ins are not possible on public holidays, requiring an extended stay. A 15% surcharge applies to each night of a public holiday.
  • Facilities: The cottage has no kitchen, but a continental breakfast basket is included. A winemaker platter can be arranged for $89 if booked in advance.
  • Smoking: The cottage is non-smoking, but smoking is allowed on the verandah.
  • Damage: Any damage caused by guests to the cottage or its contents will be charged to your account.
  • Children: The cottage is unsuitable for children. 

Cancellation and Refund Policy:

  • Impact: Cancellations affect us significantly. We strongly advise travel insurance for unforeseen changes.
  • Policy: Cancellations made less than 60 days prior to arrival will result in a charge equal to the full amount of the reservation, including all associated fees, charges, and ancillary expenses.
  • Fees: All cancellations incur a 2.5% credit card transaction fee. Refunds will be made to the credit card used for the reservation.
  • Amendments: Moving a booking to a future date may be possible with a $50 administration charge.
  • Government Sanctions: Our cancellation policy applies, but cancellation fees will be held in credit for use within 12 months.


  • Currency: All prices are in NZD and include 15% GST. Hans Herzog Estate does not accept payment in any other currency and is not liable for exchange rate fluctuations.
  • Changes: We reserve the right to change prices if an error is detected, with prior notification.

Payment Methods:

  • Bank Transfer: ANZ Swift #ANZBNZ22, ANZ Bank NZ Ltd, Account 01 0598 0133616 00.


Please advise any dietary requirements and allergies at your earliest convenience. 


To the extent permitted by law, Hans Herzog Estate and its associates are not liable for any loss, damage, or personal injury incurred in connection with a private experience, including cancellations or unavailability.


By booking with Hans Herzog Estate, you accept and are bound by this agreement. This agreement is governed by New Zealand law, and any related issues will be under the jurisdiction of New Zealand courts.